Immutable incident

Intermittent errors reported for minting on Echoes of Cryptalia

Immutable experienced a minor incident on February 17, 2025 affecting Passport, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started: Feb 17, 2025, 01:25 PM UTC
Resolved: Feb 18, 2025, 08:00 PM UTC
Duration: 1d 6h
Detected by Pingoru: Feb 17, 2025, 01:25 PM UTC

Affected components

Passport

Update timeline

identified Feb 21, 2025, 05:52 AM UTC

Echoes of Cryptalia users have experienced technical issues during their mint, which resulted in transaction failures for some players. The Echoes of Cryptalia and Immutable teams are actively investigating the root cause alongside Magic engineers to ensure a thorough resolution. Our priority is to support impacted players and provide clarity as soon as possible. We appreciate the patience of the community and will share further updates as soon as we have more information.
resolved Mar 02, 2025, 11:10 PM UTC

This incident has been resolved.