Immutable experienced a minor incident on March 21, 2025 affecting Passport, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2025, 06:40 AM UTC
We're experiencing an issue with Immutable Passport. Login and transaction confirmations are impacted.
- identified Mar 21, 2025, 07:14 AM UTC
We have identified the root cause and are actively working towards remediation.
- monitoring Mar 21, 2025, 08:39 AM UTC
Our team has implemented a fix for the issue and is continuing to monitor the system.
- monitoring Mar 21, 2025, 10:36 AM UTC
Our incident response team continues to monitor the situation to ensure all customer integrations have restored functionality.
- monitoring Mar 21, 2025, 12:30 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 21, 2025, 12:44 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 22, 2025, 12:26 AM UTC
Our incident response team continue to monitor our Passport login issue. Due to a surge in traffic there are some rate limits in place to ensure legitimate user access. If you cannot access the page please try again in a few hours.
- resolved Mar 25, 2025, 12:01 AM UTC
This incident has been resolved.