imgix experienced a major incident on September 1, 2026 affecting Rendering Infrastructure, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Rendering Infrastructure
Update timeline
- identified Sep 01, 2026, 03:30 PM UTC
We've identified an increase in errors for new rendering requests due to an ongoing incident with an upstream provider.
- identified Sep 01, 2026, 03:35 PM UTC
We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.
- monitoring Sep 01, 2026, 04:07 PM UTC
Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud.
- resolved Sep 01, 2026, 04:22 PM UTC
This incident has been resolved.