Illustrative Mathematics incident

Certificate connection errors with IM services

Illustrative Mathematics experienced a major incident on September 30, 2021 affecting CMS and KH instance (uptime monitoring) and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2021, 05:09 PM UTC
Resolved: Sep 30, 2021, 08:20 PM UTC
Duration: 3h 10m
Detected by Pingoru: Sep 30, 2021, 05:09 PM UTC

Affected components

CMSKH instance (uptime monitoring)Client Portal (uptime monitoring)Facilitator Portal (uptime monitoring)IM Demo (uptime monitoring)

Update timeline

identified Sep 30, 2021, 05:09 PM UTC

Our hosting provider has identified an issue with security certificates (https://status.heroku.com/incidents/2365), and are working on a fix. In the meantime, some users may see security warnings when attempting to visit our websites.
resolved Sep 30, 2021, 08:20 PM UTC

We continue to monitor the situation but believe this issue to now be resolved.