Illustrative Mathematics incident

Users unable to register for accounts on the KH instance

Minor Resolved View vendor source →

Illustrative Mathematics experienced a minor incident on December 7, 2021 affecting KH instance (uptime monitoring), lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 09:16 PM UTC
Resolved
Dec 08, 2021, 12:48 AM UTC
Duration
3h 31m
Detected by Pingoru
Dec 07, 2021, 09:16 PM UTC

Affected components

KH instance (uptime monitoring)

Update timeline

  1. identified Dec 07, 2021, 09:16 PM UTC

    Due to an issue with one of our hosting providers, AWS (https://status.aws.amazon.com/), users may not be able to register for new accounts on the Kendall Hunt instance. Once AWS resolves their issues, the site should return to normal functionality.

  2. resolved Dec 08, 2021, 12:48 AM UTC

    The incident with AWS appears to be resolved, and new users can now register.