Illustrative Mathematics incident

Degraded Performance on AccessIM

Minor Resolved View vendor source →

Illustrative Mathematics experienced a minor incident on April 28, 2025 affecting AccessIM, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 07:36 PM UTC
Resolved
Apr 28, 2025, 09:51 PM UTC
Duration
2h 15m
Detected by Pingoru
Apr 28, 2025, 07:36 PM UTC

Affected components

AccessIM

Update timeline

  1. investigating Apr 28, 2025, 07:36 PM UTC

    Some users are experiencing errors when using AccessIM. Our engineering team is investigating

  2. investigating Apr 28, 2025, 09:47 PM UTC

    The issue is resolved. We tracked the error to an issue with a third party provider that manages the cookie consent banner functionality on AccessIM and we have temporarily disabled the cookie consent banner in response.

  3. resolved Apr 28, 2025, 09:51 PM UTC

    This incident has been resolved.