If Else Cloud experienced a critical incident on June 21, 2022 affecting Mobile API and Web Application and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 07:21 AM UTC
Our Engineering team identified an issue impacting our Kypeco Cloud endpoints due to a third-party outage. During this time, the cloud applications, API and other kypeco.com endpoints are unaccessible. We will post an update as soon as additional information is available.
- investigating Jun 21, 2022, 07:23 AM UTC
Cloudflare declared a P0 at approximately 6:34 AM UTC (6:34 PM NZT). Status is updated on https://www.cloudflarestatus.com. We will continue updating you when we have more information. The next update will be in 5 min
- identified Jun 21, 2022, 07:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 21, 2022, 07:25 AM UTC
The service provider (Cloudflare) has implemented a fix. All Kypeco services are back up and running. We are monitoring the results. The next update will be in 15 min.
- monitoring Jun 21, 2022, 07:30 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 21, 2022, 07:48 AM UTC
All Kypeco services are running as normal. We see no issues in performance. We are continually monitoring our services and updates from third-party service providers.
- resolved Jun 21, 2022, 09:11 AM UTC
This incident has been resolved. We apologise for any inconvenience and thank you for your support.