Identifi incident

We are investigating a problem in our environment that is impacting some customer installations.

Major Resolved View vendor source →

Identifi experienced a major incident on September 20, 2024, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 06:36 PM UTC
Resolved
Sep 20, 2024, 08:28 PM UTC
Duration
1h 52m
Detected by Pingoru
Sep 20, 2024, 06:36 PM UTC

Update timeline

  1. investigating Sep 20, 2024, 06:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 20, 2024, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 20, 2024, 08:28 PM UTC

    This incident has been resolved.

  4. postmortem Oct 08, 2024, 01:52 PM UTC

    The event was caused because a set of security certificates within our orchestration system expired at the same time. This caused the web servers to stop. We regenerated those certificates and brought the orchestration system back to working order. To prevent this from happening again, we have setup reminders to regenerate those certificates before they expire.