Automatic SSL Certificate Creation and Renewal Issue

Update timeline

1. investigating Nov 26, 2024, 09:36 AM UTC

   We have identified an issue affecting the automatic renewal of SSL certificates for custom domains. This issue impacts some customers and may affect website accessibility for those using custom domains. Details: The automatic renewal process for SSL certificates is not functioning as expected for certain customers. Our team is actively investigating the root cause and working toward a resolution. Next Steps: We will be evaluating further actions over the coming days, as addressing this issue may require significant investigative work. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we resolve the issue.

2. resolved Nov 27, 2024, 09:13 AM UTC

   The issue affecting the automatic renewal of SSL certificates for custom domains has been addressed temporarily. All known active custom domains have been renewed manually, and website accessibility should now be restored for impacted customers. We are continuing to investigate the root cause of the issue to ensure a permanent resolution. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter fully. Please contact our team if you experience further issues with your custom domain performance.

3. resolved Dec 02, 2024, 01:33 PM UTC

   The underlying issue has been fixed.