iDEAL experienced a critical incident on July 28, 2025 affecting ASN Bank and RegioBank, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
ASN BankRegioBank
Update timeline
- identified Jul 28, 2025, 08:24 AM UTC
Our monitoring has detected a possible issue with the availability of the Volksbank labels of SNS, ASN and RegioBank. Users of SNS, ASN and RegioBank may experience issues when paying with iDEAL.
- monitoring Jul 28, 2025, 08:42 AM UTC
The issue seems to be solved. We are monitoring the situation until final resolution can be confirmed. The scope of the outage was broader than only iDEAL, as internet/mobile banking were impacted as well.
- resolved Jul 28, 2025, 08:51 AM UTC
This incident has been resolved.