iDEAL experienced a critical incident on November 4, 2025 affecting ASN Bank and RegioBank, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 04, 2025, 04:08 PM UTC
Our monitoring has detected a possible issue with the availability of ASN Bank (including former SNS) and RegioBank. Users of these banks may experience issues when paying with iDEAL. It is caused by a larger more generic outage at Volksbank, also impacting iDEAL payments
- monitoring Nov 04, 2025, 04:13 PM UTC
It looks like the issue is resolved. iDEAL payments for ASN Bank and RegioBank are successfully processed.
- identified Nov 04, 2025, 04:26 PM UTC
It looks like the issue has reoccured after a short period of recovery. iDEAL payments at ASN Bank and RegioBank are again not processing correctly. Users of these banks will again experience issues paying with IDEAL
- monitoring Nov 04, 2025, 04:42 PM UTC
The iDEAL services of ASN Bank and RegioBank seem to be operational again. We keep monitoring for final confirmation.
- resolved Nov 04, 2025, 04:52 PM UTC
This incident has been resolved.