iDEAL incident

iDEAL issues impacting several Issuers

Critical Resolved View vendor source →

iDEAL experienced a critical incident on November 5, 2025 affecting ING and Rabobank, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 10:09 AM UTC
Resolved
Nov 05, 2025, 10:22 AM UTC
Duration
12m
Detected by Pingoru
Nov 05, 2025, 10:09 AM UTC

Affected components

INGRabobank

Update timeline

  1. identified Nov 05, 2025, 10:02 AM UTC

    Our monitoring has detected an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.

  2. identified Nov 05, 2025, 10:09 AM UTC

    The issue is caused by a bug on the side of iDEAL Hub and impacts more Issuers besides Rabobank, of which at least also ING. We are working on a fix.

  3. identified Nov 05, 2025, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 05, 2025, 10:22 AM UTC

    This issue was resolved centrally at around 11:20. The iDEAL services then recovered per bank, with the last bank recovering at around 11:45.