iDEAL incident

iDEAL issues

Critical Resolved View vendor source →

iDEAL experienced a critical incident on November 10, 2025 affecting ASN Bank and ING and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 10:41 AM UTC
Resolved
Nov 10, 2025, 11:28 AM UTC
Duration
47m
Detected by Pingoru
Nov 10, 2025, 10:41 AM UTC

Affected components

ASN BankINGRabobankRegioBankTriodos Bank

Update timeline

  1. identified Nov 10, 2025, 10:41 AM UTC

    Our monitoring has detected an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.

  2. identified Nov 10, 2025, 10:46 AM UTC

    Multiple Issuers are affected by this issue that is caused by iDEAL Hub. It is being investigated

  3. identified Nov 10, 2025, 10:53 AM UTC

    Also Triodos is affected according to our monitoring. A fix at iDEAL is applied, services should come back afterwards.

  4. identified Nov 10, 2025, 11:03 AM UTC

    Also ASN Bank and RegioBank are affected

  5. identified Nov 10, 2025, 11:18 AM UTC

    The previous fix did not provide the desired results. The exact root cause has now been found, though, and a new fix is being applied.

  6. resolved Nov 10, 2025, 11:28 AM UTC

    This incident was resolved. Availability is back to normal.