iDEAL experienced a critical incident on November 17, 2025 affecting ASN Bank and RegioBank, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 17, 2025, 08:13 AM UTC
Our monitoring has detected a possible issue with the availability of the ASN Bank labels of ASN Bank (including former SNS) and RegioBank. Users of ASN Bank and RegioBank may experience issues when paying with iDEAL. Update: the issue is caused by a generic unavailability of online banking at ASN Bank and is not iDEAL specific.
- identified Nov 17, 2025, 09:24 AM UTC
The unavailability at ASN Bank is still ongoing. ASN Bank has communicated it is due to the current generic issues at several internet providers and that a solution is being worked on with those parties. See https://www.asnbank.nl/service/service-en-contact/onderhoud-en-storingen.html
- monitoring Nov 17, 2025, 09:44 AM UTC
The issues at ASN Bank seem to have been resolved. We are monitoring until fully resolved.
- resolved Nov 17, 2025, 09:52 AM UTC
This incident has been resolved.