ID Dataweb incident

Partial Degradation - BioGovID Services (Incode)

Minor Resolved View vendor source →

ID Dataweb experienced a minor incident on August 4, 2025 affecting Attribute Providers, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 07:54 PM UTC
Resolved
Aug 04, 2025, 08:40 PM UTC
Duration
46m
Detected by Pingoru
Aug 04, 2025, 07:54 PM UTC

Affected components

Attribute Providers

Update timeline

  1. monitoring Aug 04, 2025, 07:54 PM UTC

    Team - we are currently experiencing a performance issue with our primary BioGovID vendor, Incode. This is resulting in partial degradation of all Incode services via ID Dataweb. More information: https://status.incode.com/ We are in touch with their operations team, and will keep this page updated as we receive more information.

  2. monitoring Aug 04, 2025, 08:20 PM UTC

    We are seeing signs of recovery with Incode in production. We will continue to monitor, and post updates as we confirm in our application performance monitoring systems.

  3. resolved Aug 04, 2025, 08:40 PM UTC

    The Incode issue has been resolved. Our metrics have returned to normal for BioGovID services. We will follow up with an RCA once it becomes available. If you have any questions, please reach out to [email protected].