ICS Technical and Services incident

EMAIL - PRO1 + EX5 - email queue problems

Major Resolved View vendor source →

ICS Technical and Services experienced a major incident on March 13, 2024 affecting EMAIL - PROx and EMAIL - IRED2, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 09:15 AM UTC
Resolved
Mar 14, 2024, 03:07 PM UTC
Duration
1d 5h
Detected by Pingoru
Mar 13, 2024, 09:15 AM UTC

Affected components

EMAIL - PROxEMAIL - IRED2

Update timeline

  1. investigating Mar 13, 2024, 02:18 PM UTC

    EMAIL - EX5 - email queue problems

  2. investigating Mar 13, 2024, 02:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 13, 2024, 02:21 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 14, 2024, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 14, 2024, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 14, 2024, 03:07 PM UTC

    problem solved today at 13:30