Iconik experienced a minor incident on August 16, 2022, lasting 86d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 16, 2022, 08:32 PM UTC
We are currently experiencing an outage in our US datacenter which can cause problems with login, and viewing assets and files.
- resolved Aug 16, 2022, 09:05 PM UTC
app.iconik.io is now operational at reduced capacity. We will continue to monitor the problem and investigate the causes.
- resolved Aug 16, 2022, 10:04 PM UTC
app.iconik.io was temporarily redirected to our EU datacenter for all customers while we were trouble-shooting the issue. This restored iconik service at a reduced capacity for our US-based customers. After restoring the functionality of our US datacenter traffic has been redirected back and iconik should be operating as normal. We will provide a further status update with a post-mortem at a later time.
- resolved Nov 11, 2022, 08:02 PM UTC
With the new release we have rolled out all intended fixes and upgrades to permanently solve this issue.