iCampPro experienced a minor incident on January 22, 2024 affecting Admin Portal and Registration Portal, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2024, 03:29 PM UTC
We are currently experiencing an issue that is impacting the ability for some iCampPro customers to access the Customer and Admin Portals. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. For questions, please feel free to reach out to our support team at 1.204.6010 or submit a request at https://support.icamppro.com/. Thank you.
- identified Jan 22, 2024, 03:38 PM UTC
We have identified the cause of the outage and are working to resolve it for those who have been affected. We apologize for any inconvenience this may cause and will keep you updated on our progress as news is available. Thank you.
- identified Jan 22, 2024, 03:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 22, 2024, 04:30 PM UTC
We are continuing to work on a fix for this issue and are beginning to see improvements.
- resolved Jan 22, 2024, 04:43 PM UTC
Beginning around 8:45am USCT, we began to experience an issue impacting the ability for iCampPro customers to access the Customer and Admin Portals. At 10:35am. USCT, we resolved the issue, and you should now be able to perform the action noted above. We will continue to monitor the application to ensure it is behaving properly. We appreciate your understanding and apologize for any inconvenience this may have caused. For questions, please feel free to reach out to our support team at 1.877.204.6010 or submit a request at https://support.iccamppro.com/. Thank you.