IBM webMethods iPaaS incident

Interruptions in Azure EU region due to issues with Mongo DB

Major Resolved View vendor source →

IBM webMethods iPaaS experienced a major incident on May 26, 2025 affecting EU3 INT, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 03:59 AM UTC
Resolved
May 26, 2025, 10:10 AM UTC
Duration
6h 10m
Detected by Pingoru
May 26, 2025, 03:59 AM UTC

Affected components

EU3 INT

Update timeline

  1. investigating May 26, 2025, 03:59 AM UTC

    In Azuere EU region, we are seeing an issue with one of the host of MongoDB with the scaling. Due to this issue, there could be interruptions with your workflow executions. The team is working on this issue with high priority. We will keep you posted soon with an update.

  2. investigating May 26, 2025, 06:27 AM UTC

    We are facing interruption on ca3s Azure EU due to Mongo DB scaling issue. Team is investigating further to access impact and mitigation with R&D and Support. We are trying to restore to new cluster which might take few hours from now.

  3. monitoring May 26, 2025, 07:35 AM UTC

    Restoration is in progress and the executions are being monitored.

  4. resolved May 26, 2025, 10:10 AM UTC

    The issue is resolved. The incident occurred during the business hours listed below. Workflows may fail to submit, and execution logs will not be available within the specified time frame, from May 25th, 3:30 pm UTC to May 26th, 7:30 am UTC.