Ibbü incident

Error when creating a support request

Notice Resolved View vendor source →

Ibbü experienced a notice incident on September 9, 2020 affecting Web App, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2020, 12:07 PM UTC
Resolved
Sep 09, 2020, 02:56 PM UTC
Duration
2h 49m
Detected by Pingoru
Sep 09, 2020, 12:07 PM UTC

Affected components

Web App

Update timeline

  1. identified Sep 09, 2020, 12:07 PM UTC

    Due to an incident on the provider of our ticketing software, it is currently impossible to create support requests through our help center.

  2. resolved Sep 09, 2020, 02:56 PM UTC

    The issue has been resolved by our ticketing software provider, the situation is now back to normal.