Ibbü incident

Problem of conversation distribution

Major Resolved View vendor source →

Ibbü experienced a major incident on November 4, 2020 affecting Chat, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 02:22 PM UTC
Resolved
Nov 04, 2020, 02:37 PM UTC
Duration
14m
Detected by Pingoru
Nov 04, 2020, 02:22 PM UTC

Affected components

Chat

Update timeline

  1. investigating Nov 04, 2020, 02:22 PM UTC

    We note an abnormal increase in the volume of undistributed conversations (unavailability message on the visitor's side). As a result, you may receive fewer conversations. Our technical team is currently investigating the problem.

  2. resolved Nov 04, 2020, 02:37 PM UTC

    The problem is solved and we see a return to normal activity. We thank you in advance for your understanding.