Ibbü incident

Problem loading the javascript tag on the visitor's side

Critical Resolved View vendor source →

Ibbü experienced a critical incident on November 18, 2020 affecting Chat, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 11:23 PM UTC
Resolved
Nov 19, 2020, 12:30 AM UTC
Duration
1h 7m
Detected by Pingoru
Nov 18, 2020, 11:23 PM UTC

Affected components

Chat

Update timeline

  1. investigating Nov 18, 2020, 11:23 PM UTC

    We have noticed a problem loading the Javascript tag on the visitors' side. This means that visitors can no longer access the engagement notification and initiate a conversation. We are currently analysing the problem.

  2. monitoring Nov 18, 2020, 11:46 PM UTC

    We are seeing a return to normal. Visitors can once again initiate conversations. We continue to monitor the platform's activity.

  3. resolved Nov 19, 2020, 12:30 AM UTC

    After a monitoring period, we confirm the resolution of the incident. Thank you for your patience and understanding.