Ibbü incident

[RESOLVED] - Service disruption - iAdvize notifications not displayed on websites

Critical Resolved View vendor source →

Ibbü experienced a critical incident on November 19, 2020 affecting Chat, lasting 7h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2020, 08:13 AM UTC
Resolved
Nov 19, 2020, 04:02 PM UTC
Duration
7h 48m
Detected by Pingoru
Nov 19, 2020, 08:13 AM UTC

Affected components

Chat

Update timeline

  1. investigating Nov 19, 2020, 08:13 AM UTC

    We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on websites. The consequence is a decrease of incoming contacts.

  2. investigating Nov 19, 2020, 08:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 19, 2020, 08:39 AM UTC

    The issue has been identified and a fix will be implemented. We will stop the livechat at 9:45AM (UTC+1) during this maintenance. We will inform you when it is done.

  4. identified Nov 19, 2020, 09:26 AM UTC

    We are still investigating and attempting to mitigate the issue. We will update again as we have more information. Thank you for your patience.

  5. monitoring Nov 19, 2020, 09:46 AM UTC

    The situation is now back to normal, our technical team continues the monitoring of our infrastructure.

  6. resolved Nov 19, 2020, 04:02 PM UTC

    After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal. Thanks a lot for your patience.