Ibbü experienced a notice incident on August 27, 2021 affecting Login, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- investigating Aug 27, 2021, 11:50 AM UTC
The chat reception is currently slow or impossible on some accounts. We are working on the problem to get it resolved as soon as possible.
- investigating Aug 27, 2021, 11:58 AM UTC
We are continuing to investigate this issue.
- identified Aug 27, 2021, 12:13 PM UTC
We had an unexpected crash on our presence system. The service is currently recovering and presence should be up and running shortly.
- monitoring Aug 27, 2021, 12:29 PM UTC
The service has recovered and presence of agents should be up and running
- resolved Aug 27, 2021, 01:07 PM UTC
This incident has been resolved.