Ibbü incident

Latencies on the presence service

Minor Resolved View vendor source →

Ibbü experienced a minor incident on August 30, 2021 affecting Chat and Conversation Panel and 1 more component, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2021, 10:17 AM UTC
Resolved
Aug 30, 2021, 02:26 PM UTC
Duration
4h 9m
Detected by Pingoru
Aug 30, 2021, 10:17 AM UTC

Affected components

ChatConversation PanelMobile App (iOS/Android)

Update timeline

  1. investigating Aug 30, 2021, 10:17 AM UTC

    We are currently experiencing latencies on the presence service that manages the detection of agent availability. During these latency periods, presence changes (connection, disconnection, availability or unavailability) are taken into account with a delay. As a result, some users may not receive a conversation. Observed periods : 10:42 - 10:50am (UTC+2) 11:20 - 11:42am (UTC+2) The situation is currently stable, however we are currently analyzing the problem to identify its origin.

  2. resolved Aug 30, 2021, 02:26 PM UTC

    This incident has been resolved.