Ibbü experienced a minor incident on September 2, 2021 affecting Login and Chat and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2021, 07:56 AM UTC
We have noticed instabilities on all the services of the Ibbü platform. These instabilities are related to a problem of resource management of our infrastructure generating congestion in some essential services. Our technical team is mobilized to mitigate and correct these instabilities as soon as possible. We will update this incident regularly to keep you informed.
- investigating Sep 02, 2021, 08:15 AM UTC
We notice 404, 500 errors on the administration and the different services that allow the proper functioning of the platform (presence, conversation, statistics...) We continue our actions to mitigate the instabilities in progress.
- monitoring Sep 02, 2021, 08:52 AM UTC
As a result of our actions, we no longer see any errors in production. We are still monitoring the plateform. Thank you for your patience and understanding.
- monitoring Sep 02, 2021, 08:53 AM UTC
We are continuing to monitor for any further issues.
- investigating Sep 02, 2021, 09:06 AM UTC
We again see a high level of errors. We are continuing our actions to solve the problem
- investigating Sep 02, 2021, 09:30 AM UTC
We are seeing an improvement in the last few minutes and are continuing our actions to ensure that production is stabilized.
- monitoring Sep 02, 2021, 01:09 PM UTC
We don't see any instabilities since our last message at 11:30am (UTC+2) We continue to monitor the activity of the platform.
- monitoring Sep 02, 2021, 04:01 PM UTC
Although we see a clear improvement in the stability of the platform, we continue to actively monitor the platform until tomorrow. We will release a new update tomorrow morning
- monitoring Sep 03, 2021, 02:56 PM UTC
We are planning a maintenance tomorrow morning at 7am (UTC+2) which could generate a 5 to 10 minutes production interruption. This maintenance aims at solving the instability problems encountered these last days. MAINTENANCE PERIOD - UTC+2 (Paris, France): September 4, 7:00 AM - 7:30 AM - US/Pacific: September 3, 10:00 PM - 10:30 PM - US/Eastern: September 4, 01:00 AM - 01:30 AM - Asia/China: September 4, 01:00 PM - 01:30 PM We thank you in advance for your patience and understanding.
- resolved Sep 06, 2021, 07:27 AM UTC
This incident has been resolved.