Ibbü experienced a minor incident on September 6, 2021 affecting Statistics, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2021, 07:29 AM UTC
We are currently experiencing a delay in the indexing of conversion statistics. The backlog is being caught up. No data is lost. Thank you for your patience
- identified Sep 06, 2021, 02:06 PM UTC
We are still working on this problem of generating sales statistics. A fix is being tested at this time. We will post a message to confirm when the statistics update is complete.
- identified Sep 06, 2021, 04:41 PM UTC
Tests are still in progress. We will release an update once the patch is in production. We thank you in advance for your patience
- identified Sep 07, 2021, 10:45 AM UTC
After a test phase, we have detected a problem and are currently working on a solution. Once this problem is solved, we will be able to restart the indexing. We will then be able to give you an estimate of the resolution time.
- identified Sep 07, 2021, 01:41 PM UTC
We have started to recover data. The process should take between 15 and 20 hours. So we should be up to date tomorrow at 12pm (UTC+2)
- resolved Sep 08, 2021, 07:43 AM UTC
The conversion statistics are again up to date since Tuesday September 7th at 10pm (UTC+2). No data has been lost. We close this incident and thank you again for your patience and understanding.