Ibbü incident

Platform unavailable

Critical Resolved View vendor source →

Ibbü experienced a critical incident on September 20, 2021 affecting Login and Statistics and 1 more component, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 11:23 AM UTC
Resolved
Sep 21, 2021, 07:24 AM UTC
Duration
20h 1m
Detected by Pingoru
Sep 20, 2021, 11:23 AM UTC

Affected components

LoginStatisticsWeb AppConversation PanelMobile App (iOS/Android)

Update timeline

  1. investigating Sep 20, 2021, 11:23 AM UTC

    We are currently experiencing a problem on the platform. The conversation is not accessible. Visitors can no longer engage in conversation. Our technical team is currently mobilized to solve the problem as soon as possible.

  2. monitoring Sep 20, 2021, 11:38 AM UTC

    The platform is accessible again. We are monitoring the activity to make sure that everything is operational.

  3. identified Sep 20, 2021, 01:25 PM UTC

    We note a delay in updating the statistics following the incident. We are working to resolve the problem.

  4. monitoring Sep 20, 2021, 02:52 PM UTC

    The problem has been resolved and the statistics are being updated. It will take 4-5 hours for the data to be updated in the reports.

  5. resolved Sep 21, 2021, 07:24 AM UTC

    This incident has been resolved.