Ibbü incident

Slowness on the platform

Major Resolved View vendor source →

Ibbü experienced a major incident on December 23, 2021 affecting Login and Chat and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2021, 05:04 PM UTC
Resolved
Dec 23, 2021, 06:04 PM UTC
Duration
1h
Detected by Pingoru
Dec 23, 2021, 05:04 PM UTC

Affected components

LoginChatWeb AppConversation PanelNotificationsMobile App (iOS/Android)

Update timeline

  1. investigating Dec 23, 2021, 05:04 PM UTC

    We have noticed some slowness on the platform impacting the access to the conversation panel and the distribution of conversations. Our team is working on resolving the problem.

  2. identified Dec 23, 2021, 05:17 PM UTC

    We have restarted the distribution of conversations. We invite experts to refresh their panel conversation.

  3. monitoring Dec 23, 2021, 05:21 PM UTC

    We note a return to normal and are currently monitoring the activity of the platform.

  4. resolved Dec 23, 2021, 06:04 PM UTC

    After a period of monitoring, I confirm that everything is operational again. We close this incident and thank you for your patience.