Ibbü incident

Service disruption on statistics and past conversations

Critical Resolved View vendor source →

Ibbü experienced a critical incident on July 13, 2022 affecting Statistics, lasting 13h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2022, 10:15 PM UTC
Resolved
Jul 14, 2022, 11:45 AM UTC
Duration
13h 30m
Detected by Pingoru
Jul 13, 2022, 10:15 PM UTC

Affected components

Statistics

Update timeline

  1. identified Jul 14, 2022, 08:43 AM UTC

    The statistics as well as the past conversations are currently unavailable. The service is being restarted. Thank you for your patience.

  2. monitoring Jul 14, 2022, 09:08 AM UTC

    A fix has been implemented and we are monitoring the results. There is still a delay in the data visible in the statistics so they are not in real-time yet.

  3. monitoring Jul 14, 2022, 09:27 AM UTC

    All data in the statistics are now updated again. We continue to monitor the platform in case such an issue is happening again.

  4. resolved Jul 15, 2022, 06:56 AM UTC

    After monitoring the activity of our platform concerning the statistics since our last intervention, we didn't notice any new perturbations. The situation is back to normal.