Ibbü incident

Random white page when connecting to the desktop application

Minor Resolved View vendor source →

Ibbü experienced a minor incident on December 6, 2022 affecting Login, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2022, 10:00 AM UTC
Resolved
Dec 06, 2022, 01:20 PM UTC
Duration
3h 20m
Detected by Pingoru
Dec 06, 2022, 10:00 AM UTC

Affected components

Login

Update timeline

  1. investigating Dec 06, 2022, 10:00 AM UTC

    We are currently investigating a random white page problem on the desktop application. Thank you for your patience

  2. investigating Dec 06, 2022, 10:30 AM UTC

    We continue our investigations and invite you to refresh your browser or switch to private browsing to connect if necessary.

  3. monitoring Dec 06, 2022, 10:57 AM UTC

    We see a return to normal and monitor the activity of the platform.

  4. resolved Dec 06, 2022, 01:20 PM UTC

    We confirm the resolution of the problem. You may need to clear your browser's cache (or use a private browser) to access the login form. If you have any problems, please do not hesitate to contact our support team. Thank you again for your patience.