Ibbü incident

P1 - Difficulty to load the desk

Major Resolved View vendor source →

Ibbü experienced a major incident on August 11, 2023 affecting Login, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2023, 08:05 AM UTC
Resolved
Aug 11, 2023, 01:39 PM UTC
Duration
5h 33m
Detected by Pingoru
Aug 11, 2023, 08:05 AM UTC

Affected components

Login

Update timeline

  1. investigating Aug 11, 2023, 08:05 AM UTC

    We're seeing instability when it comes to connecting to the desk. The problem is probably random and does not affect all users. We are currently investigating.

  2. identified Aug 11, 2023, 08:14 AM UTC

    We have identified the source of the problem and a patch is currently being deployed.

  3. monitoring Aug 11, 2023, 08:46 AM UTC

    A fix has just been implemented and we confirm that the problem has been resolved. We invite affected users to refresh their browser to reload the desk correctly. We are monitoring activity.

  4. resolved Aug 11, 2023, 01:39 PM UTC

    This incident has been resolved.