Ibbü incident
Service disruption - Impossible to start new conversations & errors on the conversation panel
Ibbü experienced a critical incident on February 22, 2024 affecting Chat and Web App and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2024, 08:47 AM UTC
We are currently experiencing service disruptions, so you may notice issues on several services: - It is impossible to start new conversations - Errors on the conversations panel on opened conversations Our technical team is currently working on this issue.
- monitoring Feb 22, 2024, 10:01 AM UTC
Following technical interventions we are noticing great improvements. Services have been restarted gradually, while monitoring the results. You should notice improvements on your side: New incoming conversations can arrive on the conversation panel We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.
- monitoring Feb 22, 2024, 10:36 AM UTC
The incident is over since 10:50am CET. The conversation processing flow is now operational. Thank you for your patience.
- resolved Feb 22, 2024, 01:49 PM UTC
This incident has been resolved.