Ibbü experienced a major incident on October 6, 2023 affecting Chat, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Chat
Update timeline
- investigating Oct 06, 2023, 12:49 PM UTC
We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications). We are working on resolving the problem.
- identified Oct 06, 2023, 01:10 PM UTC
We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.
- monitoring Oct 06, 2023, 01:17 PM UTC
We confirm the return to normal and monitor platform activity.
- resolved Oct 06, 2023, 02:59 PM UTC
After this monitoring period, we confirm that the situation has returned to normal. Thank you for your patience and understanding.