I Want My Name incident

Issue with payment processing

Major Resolved View vendor source →

I Want My Name experienced a major incident on January 10, 2020 affecting Dashboard and Order processing, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2020, 02:59 PM UTC
Resolved
Jan 13, 2020, 06:32 AM UTC
Duration
2d 15h
Detected by Pingoru
Jan 10, 2020, 02:59 PM UTC

Affected components

DashboardOrder processing

Update timeline

  1. identified Jan 10, 2020, 02:59 PM UTC

    We are currently having a timeout issue with the payment processor. This is affecting new registrations and adding or updating credit cards on accounts for Visa or Mastercard. (American Express is not affected.) We can register domains manually if the issue is urgent. Customers will need to contact our support team: https://iwantmyname.com/support

  2. monitoring Jan 11, 2020, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 11, 2020, 03:03 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 13, 2020, 06:32 AM UTC

    This incident has been resolved.