I Want My Name incident

Problem with upstream payment processor

Critical Resolved View vendor source →

I Want My Name experienced a critical incident on September 18, 2020 affecting Order processing, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2020, 03:25 AM UTC
Resolved
Sep 18, 2020, 03:34 AM UTC
Duration
8m
Detected by Pingoru
Sep 18, 2020, 03:25 AM UTC

Affected components

Order processing

Update timeline

  1. monitoring Sep 18, 2020, 03:25 AM UTC

    Our payment processing gateway is experiencing issues at the moment. They are working to fix this as soon as possible and we'll provide an update as soon as this is resolved. Only order processing is affected, and the rest of the site is running fine.

  2. resolved Sep 18, 2020, 03:34 AM UTC

    Our upstream payment processor is back online. Thank you for bearing with us.