I Want My Name incident

Domains and domain search not working

Major Resolved View vendor source →

I Want My Name experienced a major incident on September 1, 2021 affecting Domain search and Dashboard and 1 more component, lasting 13h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 04:32 AM UTC
Resolved
Sep 01, 2021, 05:48 PM UTC
Duration
13h 16m
Detected by Pingoru
Sep 01, 2021, 04:32 AM UTC

Affected components

Domain searchDashboardDNS hostingOrder processing

Update timeline

  1. investigating Sep 01, 2021, 04:32 AM UTC

    We are currently investigating problems with our domain search and existing domains not displaying in your dashboard.

  2. investigating Sep 01, 2021, 04:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2021, 07:00 AM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 01, 2021, 04:04 PM UTC

    We can confirm that all affected services have now been restored. We apologise for any inconvenience that may have been caused during this outage. If you are experiencing any further issues, please escalate a ticket to our team.

  5. resolved Sep 01, 2021, 05:48 PM UTC

    This incident has been resolved.