I Want My Name experienced a major incident on March 25, 2025 affecting Website and Order processing, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteOrder processing
Update timeline
- investigating Mar 25, 2025, 06:00 PM UTC
We are currently experiencing a service disruption affecting our email delivery system. This issue impacts all email communications, including two-factor authentication (2FA) emails, which will prevent successful login to the portal for users using 2FA emails. Our technical team is actively working to resolve this issue. We apologize for any inconvenience this may cause. Thank you for your patience and understanding.
- resolved Mar 25, 2025, 10:11 PM UTC
This incident has now been resolved. Thanks for your patience!