Hypixel incident

Purchases failing to process and in-game store disabled

Major Resolved View vendor source →

Hypixel experienced a major incident on August 15, 2023 affecting Store, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2023, 07:32 PM UTC
Resolved
Aug 15, 2023, 08:21 PM UTC
Duration
49m
Detected by Pingoru
Aug 15, 2023, 07:32 PM UTC

Affected components

Store

Update timeline

  1. investigating Aug 15, 2023, 07:32 PM UTC

    We are currently investigating an issue with some purchases such as MVP++ not being processed from store.hypixel.net. We are also investigating issues with the in-game store and it is disabled at this time.

  2. monitoring Aug 15, 2023, 07:59 PM UTC

    We have identified the issue and we are now processing MVP++ ranks again, we have also now re-enabled the in-game store and are monitoring.

  3. resolved Aug 15, 2023, 08:21 PM UTC

    This incident has been resolved.