HyperTrack incident

System outage

Major Resolved View vendor source →

HyperTrack experienced a major incident on September 10, 2025, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 12:08 PM UTC
Resolved
Sep 10, 2025, 06:15 PM UTC
Duration
6h 7m
Detected by Pingoru
Sep 10, 2025, 12:08 PM UTC

Update timeline

  1. monitoring Sep 10, 2025, 06:15 PM UTC

    Sep 10, 18:15 UTC Resolved - This incident has been resolved. Sep 10, 15:07 UTC Identified - We resolved outstanding issues in the platform and are working with AWS to go through the steps of unlocking our AWS account required to resume platform operations. Sep 10, 12:09 UTC Update - We are continuing to investigate this issue. Sep 10, 12:08 UTC Investigating - We are currently investigating this issue.