HyperTrack Outage History

A platform deployment caused an elevated rate of API errors between 21:08 UTC to 21:47 UTC. New systems were provisioned to mitigate the issues. API degradation is fully resolved. All APIs are operating normally, and we are monitoring closely.

Due to underlying database conditions, we are experiencing degraded platform performance and elevated errors. Team is currently investigating and troubleshooting.

We experienced degraded performance in one of our databases. This has caused elevated response times and timeouts in parts of our service from 12:22 am to 12:50 am UTC.

Less than 5 % of ETA calculations were behind for up to one hour between April 1, 20:00 UTC and to April 2, 00:00 UTC due to a processing issue.

We identified a bug in the Orders API implementation that caused an issue with workers' devices switching logic. As a result, a segment of customers using Orders API is affected. Starting at Sep 10, 2024, 6:16:22 AM UTC, The bug impacted certain tracked orders where device tracking was inadvertently stopped before order was completed. The issue has been resolved at Sep 10, 2024, 4:38:07 PM UTC, and our team is closely monitoring to ensure full system stability.

A significant increase in traffic caused delays in webhook delivery of up to 30 minutes. This issue started at 10:30 UTC and was resolved by 19:30 UTC. We’ve upgraded our infrastructure to handle similar traffic spikes in the future, ensuring more stable and timely webhook processing.