HyperTrack incident

Critical platform services outage

Critical Resolved View vendor source →

HyperTrack experienced a critical incident on October 21, 2023 affecting Cloud service and Orders and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2023, 02:09 AM UTC
Resolved
Oct 21, 2023, 02:49 AM UTC
Duration
40m
Detected by Pingoru
Oct 21, 2023, 02:09 AM UTC

Affected components

Cloud serviceOrdersNearbyGeofencesGeotagsDashboardOps DashboardOrder tracking viewsWebhooks

Update timeline

  1. investigating Oct 21, 2023, 02:09 AM UTC

    Critical infrastructure systems are experiencing errors. Engineering team is currently investigating.

  2. identified Oct 21, 2023, 02:24 AM UTC

    The issue has been identified. The team is coming up with a fix.

  3. resolved Oct 21, 2023, 02:49 AM UTC

    Engineering team deployed a fix. Critical services are returning back to normal and being actively monitored. There was no event data loss from mobile devices during orders in active state.