HyperTrack incident

Orders API Incident – Small Segment of Customers Impacted

Major Resolved View vendor source →

HyperTrack experienced a major incident on September 10, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 06:30 AM UTC
Resolved
Sep 10, 2024, 06:30 AM UTC
Duration
—
Detected by Pingoru
Sep 10, 2024, 06:30 AM UTC

Update timeline

  1. resolved Sep 11, 2024, 06:07 AM UTC

    We identified a bug in the Orders API implementation that caused an issue with workers' devices switching logic. As a result, a segment of customers using Orders API is affected. Starting at Sep 10, 2024, 6:16:22 AM UTC, The bug impacted certain tracked orders where device tracking was inadvertently stopped before order was completed. The issue has been resolved at Sep 10, 2024, 4:38:07 PM UTC, and our team is closely monitoring to ensure full system stability.