Hypernode incident

Identified Issue – Impact from Cloudflare Outage

Hypernode experienced a major incident on December 5, 2025 affecting Third-Party Service Providers, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Dec 05, 2025, 09:06 AM UTC
Resolved: Dec 05, 2025, 09:19 AM UTC
Duration: 12m
Detected by Pingoru: Dec 05, 2025, 09:06 AM UTC

Affected components

Third-Party Service Providers

Update timeline

identified Dec 05, 2025, 09:06 AM UTC

We are currently experiencing issues with several services due to a broader Cloudflare disruption. This outage is affecting our Support ticketing system, and our phone support is currently unavailable. Additionally, some customers may experience 500 errors on their websites as a result of this Cloudflare issue. Cloudflare is currently investigating problems impacting the Cloudflare Dashboard and related APIs. Customers using the Dashboard or API functionality may encounter failed requests or error messages.
resolved Dec 05, 2025, 09:19 AM UTC

Cloudflare has resolved the underlying issue, and all our services are fully operational again. We have confirmed that both our Support systems and phone availability are functioning normally.