Hypernode incident

Several Hypernodes could have issues with mail not being sent or received

Major Resolved View vendor source →

Hypernode experienced a major incident on September 15, 2022 affecting Hypernode Servers, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2022, 02:23 PM UTC
Resolved
Sep 15, 2022, 02:45 PM UTC
Duration
21m
Detected by Pingoru
Sep 15, 2022, 02:23 PM UTC

Affected components

Hypernode Servers

Update timeline

  1. investigating Sep 15, 2022, 02:23 PM UTC

    We are currently investigating this issue. But please be aware that if you have more than 10 lookups according to https://www.dmarcanalyzer.com/spf/checker/ you will have problem with your mail. As you are not allowed to have more than 10 lookups.

  2. investigating Sep 15, 2022, 02:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 15, 2022, 02:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 15, 2022, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results. But please make sure you'll check https://www.dmarcanalyzer.com/spf/checker/ if you experienced problems with mail. Because you are not allowed to have more than 10 lookups, if so you'll have to reduce them.

  5. resolved Sep 15, 2022, 02:45 PM UTC

    This incident has been resolved.