Hypernode incident

Issue with up/downgrading and requesting new Hypernodes

Hypernode experienced a major incident on November 4, 2022 affecting Hypernode Toolset / API / Control Panel, lasting 22h 42m. The incident has been resolved; the full update timeline is below.

Started: Nov 04, 2022, 08:46 AM UTC
Resolved: Nov 05, 2022, 07:28 AM UTC
Duration: 22h 42m
Detected by Pingoru: Nov 04, 2022, 08:46 AM UTC

Affected components

Hypernode Toolset / API / Control Panel

Update timeline

identified Nov 04, 2022, 08:46 AM UTC

We are looking into an issue that is currently causing Hypernodes to not be able to upgrade or downgrade. Additionally when you order a new Hypernode or request a trial the Hypernode will not be booted. We recommend not trying any of these actions until the issue has been resolved, we will update the incident when we have any progress.
resolved Nov 05, 2022, 07:28 AM UTC

This incident has been resolved.