Hypernode incident

Issues DKIM signing outgoing email on select Hypernodes

Notice Resolved View vendor source →

Hypernode experienced a notice incident on January 31, 2024 affecting Hypernode Servers, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 03:34 PM UTC
Resolved
Feb 02, 2024, 01:54 PM UTC
Duration
1d 22h
Detected by Pingoru
Jan 31, 2024, 03:34 PM UTC

Affected components

Hypernode Servers

Update timeline

  1. investigating Jan 31, 2024, 03:34 PM UTC

    We are getting some reports from customers who are having issues with DKIM Records resulting in email failures. This is currently being investigated.

  2. investigating Jan 31, 2024, 04:40 PM UTC

    The affected nodes have been identified and the issue has been resolved.

  3. investigating Feb 02, 2024, 01:53 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 02, 2024, 01:54 PM UTC

    This incident has been resolved.