Hypatos incident

Performance degradation in EU Cluster

Minor Resolved View vendor source →
Started
Mar 02, 2026, 09:28 AM UTC
Resolved
Mar 03, 2026, 09:34 AM UTC
Duration
1d
Detected by Pingoru
Mar 02, 2026, 09:28 AM UTC

Update timeline

  1. identified Mar 02, 2026, 09:28 AM UTC

    We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

  2. identified Mar 02, 2026, 02:12 PM UTC

    We've identified successfully the root cause and we're now implementing the fix. Soon all documents will start to be processed as normal.

  3. monitoring Mar 02, 2026, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2026, 09:34 AM UTC

    This incident has been resolved.

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