Hypatos experienced a minor incident on March 2, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 02, 2026, 09:28 AM UTC
We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.
- identified Mar 02, 2026, 02:12 PM UTC
We've identified successfully the root cause and we're now implementing the fix. Soon all documents will start to be processed as normal.
- monitoring Mar 02, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 09:34 AM UTC
This incident has been resolved.