Hydrow experienced a major incident on June 2, 2025 affecting Hydrow Service, lasting 16h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 02, 2025, 10:40 PM UTC
We’ve identified a software issue causing "Update did not succeed" errors for some Hydrow rowers during setup. This affects: - Newly purchased Hydrow rowers being activated for the first time. - A small number of Hydrow rowers being reactivated after a period of inactivity. Our team is actively working to resolve this. We will post additional updates as we have more information.
- monitoring Jun 03, 2025, 01:44 PM UTC
A fix has been deployed for this issue and we are monitoring the result. Impacted Rowing machines may need a restart for the change to take effect.
- monitoring Jun 03, 2025, 02:00 PM UTC
We’ve resolved the issue that was causing “Update did not succeed” errors during the setup or reactivation of some Hydrow rowers. The fix has been deployed, and we are monitoring to ensure continued stability. If you continue to experience any issues, please contact Hydrow Member Services
- resolved Jun 03, 2025, 02:59 PM UTC
We have monitored for new instances of this error and have not identified any further issues. Hydrow members have also not reported new instances of failed updates. We now consider this incident resolved. If you continue to experience any issues, please contact Hydrow Member Services for assistance.