Hydrow incident
Service Disruption: Possible Workout Playback Impacts
Hydrow experienced a major incident on June 12, 2025 affecting Hydrow Service, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:49 PM UTC
Some of our partners re currently experiencing an outage that is affecting Hydrow's service. It may disrupt the ability for our members to play workouts. Our team is actively monitoring the situation and working on a resolution. We appreciate your patience and will provide updates as soon as possible.
- identified Jun 12, 2025, 09:04 PM UTC
The outage with our partner continues to impact workout playback. We are in close communication with our partner and monitoring progress to restore full service as quickly as possible.
- monitoring Jun 12, 2025, 09:18 PM UTC
Things appear to have stabilized and our partner has moved to Monitoring the issue. We are doing the same.
- resolved Jun 12, 2025, 09:32 PM UTC
Our partner has resolved the outage impacting workout playback. We now consider this incident resolved. We apologize for any inconvenience and thank you for your understanding. If you continue to experience any issues, please contact Hydrow Member Services for assistance.